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Dandee Cleofas has managed restaurants all over the world. From his home in the Philippines to the Middle East, Alberta and now Toronto, he has worked in the food-service industry for the last 20 years. Cleofas' experience in customer service has taught him that people skills are paramount to succeeding in today's workforce. So, after arriving in Canada, he turned to Evergreen College-a Toronto-area career college-to enhance his employability. During two academic years of study, he honed his communications skills to help him in his career-one that is driven by social interactions. This September, Cleofas graduated from that college's Hospitality Management diploma program with a new-found understanding of his industry's most in-demand skills. He is now a restaurant manager with one of the world's largest fast food chains. He began working for this chain in entry-level positions, and then advanced to the role of team leader. Upon graduating from the college, Cleofas was promoted to a managerial role.
He says a lot of what he learned at college is directly applicable to his work. While he was up-to-date on the technical skills required in his line of work, Cleofas admits that the academic side of the restaurant industry was new to him. When asked if he would recommend a college education to future hospitality workers, Cleofas was quick to say yes. Fellow graduate Mona Najudjaja could not agree more. As a graduate of the same hospitality program, she is applying the communication skills she learned to her career in the hotel industry. Similar to restaurants, Najudjaja says that inter-personal skills are crucial to working in a hotel's customer-focused environment. Upon graduation, she was hired in a front-desk, customer-service role for a large hotel chain in Barrie, Ont. Prior to obtaining her college degree, Najudjaja admits that her people skills were not up to par. To enhance her career readiness, Najudjaja says her education also prepared her with the inter-personal skills required to market herself.
Her college instructors offered career services to students to help them hone their interviewing and networking skills, and successfully market themselves into a new career. Alyssa Cranston is able to showcase her people skills in the workplace on a daily basis. As a fellow graduate of the Toronto career college, she works in a daycare with special needs children. Cranston graduated as a development service worker (DSW) who specializes in attending to children that have autism and other developmental challenges. Inter-personal skills have been critical to her career success. In one and a half years of academic study, she learned both the theoretical and relationship skills required to assist clients of all ages who have developmental disabilities. Upon graduation, Cranston was hired in a Toronto-area daycare where's she has jump-started her career as a DSW. She attributes her success to the skills she learned during her studies, including those that enhanced her employability. Viviancyl Vale also works with children on a daily basis. As a graduate from the same career college, Vale studied to obtain certification as an early childcare assistant (ECA). She says her studies encouraged her to heighten her communication skills, especially those that are critical to interacting with young children. Originally, Vale was not planning on obtaining a post-secondary career. She accompanied a friend who was visiting the college, and it piqued her interest. She says the college staff encouraged her to try completing an admissions test for the ECA program. After just one year of academic study, Vale is glad that she took the initiative to jump-start her career. Upon graduation, Vale was hired to work as an ECA in a Toronto daycare, the same one where she completed her academic placement. In this role, she works with infants and toddlers, and uses her communication skills daily to stimulate each child's emotional and intellectual growth.
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